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FAQ
Answers to most common questions about products, orders, shipments, and payments.
What is the shelf life of your products?

The shelf-life of all our supplement products is included on the packaging / label, and will always be made visible to you.
How long will it take to receive my order?

Depending on the type of products you have ordered (supplements, apparel, etc.) – it can be anywhere from 2-10 days.

Can I return my order if I'm not satisfied?

Absolutely…we call it our “BULLETPROOF Guarantee” – If you don’t think our products are up to your standards, we’ll refund your order up to 60 days.
Can I become an affiliate?

You sure can….if you think you have what it takes to represent #TeamACTIV on an affiliate level, then reach out to us on our “Contact us” page. 
How do I contact customer support?

Feel free to reach out to us via the “Contact us” page on our site, or even send an email to info@vital-activ.com
How do I track my order?

After placing an order on our site, you should receive an email in the next day or so that will provide tracking information over to you! If you haven’t received any acknowledgment or feedback on your order, please contact us.
Are all of your supplements made in the USA?

YES! All of our supplements are manufactured in the USA within a FDA-Registered facility.
Do you have a military / first-responder discount?

We sure do! We’re grateful for our first-responders and military personnel. If this is you, please reach out to us on our ‘Contact Us’ page, and we’ll get you a code for an extra 10% off your order.